Yes, we do ship our products to East & West Malaysia.
We regret that we are currently unable to process and ship orders to destinations outside of Malaysia.
Once your order is sent out, an order confirmation email with a tracking number will be sent out to you to keep tabs of your parcel. You can track your order here by keying in your tracking number.
Please note that our delivery is 2-10 working days for West Malaysia, 5-14 working days for East Malaysia.
Orders will be processed within 2-4 business days of receiving the order and couriered out between 9am – 5pm from Monday to Friday.
Unfortunately we are unable to change your shipping address once your order has been confirmed. Before you place your Order, you will have the opportunity of identifying whether you have made any input errors. You may correct those input errors before placing your Order. Please ensure that you enter a complete and accurate delivery address before clicking order confirm.
If you need any assistance please contact us at support@detres.com.my
If you find that items are damaged upon delivery, please email us at support@detres.com.my within a week of receiving your parcel/order with supporting evidence and your Invoice number and we will be happy to assist.
In the rare circumstance that your product is missing from your order or it is an incorrect order, please email us at support@detres.com.my as soon as you open your order/parcel and we will be happy to assist.
Shipping charges of RM8 will be applied to West Malaysia.
Shipping charges of RM25 will be applied to East Malaysia.
Enjoy Free Shipping with purchase of RM150 (WM) & RM250 (EM)
Kindly expect delays on delivery for orders placed during MCO. Items purchased during MCO period will be couriered via standard service within 10 working days for West Malaysia, and 14 working days for East Malaysia (excluding weekends & public holidays) upon order payment confirmation on regular days.
[Important to Note] Courier service may not be able to deliver to area where vicinity is inaccessible due to Enhanced Movement Control Order (EMCO).
